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Frequently Asked Questions

General

How long does a session last?

Our location sessions can last up to two hours, but if there are young children involved, the time can often be guided by them. It’s all very relaxed and fun and is a good opportunity to spend quality time with your family and pets. Studio sessions usually take between 60 & 90 minutes but will be led by the attention span of the youngest family member!

How many pictures will you take?

We don’t put a limit on the number taken but will stop once we feel that we have been able to capture a good selection of images to show you. Most customers are shown 30 to 40 images at their design presentation.

What happens if we cannot make our appointment?

Your session time is specially reserved in our studio diary for you. We do appreciate that sometimes people become ill and, if this happens, we will try to help as much as we can to re-arrange your appointment.

We would appreciate it that, if you do need to change your appointment for any reason, please give us at least 7 days notice & we will be happy to reschedule for no extra charge. Less than 7 days notice could incur a charge of up to £50 depending on the type of shoot.

At your premises, are there any stairs to the studio or preview rooms?

Yes, all major facilities are upstairs and are accessed by a flight of steps.

Will there be any extra costs?

We ask for a retainer for every client’s portrait session – this is taken as a gesture of goodwill that you intend to come to both your photo-shoot and preview appointment. Providing you come to both, the money can be used towards any photographs you order or be refunded at the preview session.

Who do I contact if I have any questions or queries?

Please call our office on 01394 283079 or mobile on 07478 312722 and we will be happy to answer any questions you may have.

How long do you keep the images?

We aim to keep your ordered images on file for at least a year. If storage allows, we will keep them for longer, but cannot guarantee this. Images not ordered will be safely deleted.

Who owns the copyright on my images?

Bailey’s Photography retains the copyright to all images taken at your session.

Can I take pictures during the portrait session?

We are sorry but the answer is NO. You have commissioned a portrait session with us as professional photographers, with many years of training and experience, whose job it is to create stunning pictures that you would not otherwise be able to capture. So we must insist that we are the only camera-users during our portrait sessions.

Why is there a session fee and what is included?

The session fee is for the photo-shoot of 1 – 2 hours as well as for the presentation and the design consultation which is normally another 1 – 2 hours. It does not include any digital or printed images but it does secure the date and time. Our portrait sessions allow plenty of time for us to assess the location and to get to know people as well as discuss any particular ideas our clients may have.

SESSION FEES (these may not apply in the case of a prize, a voucher or other offer)
Home and location sessions (includes travel time up to 45 miles from Felixstowe)

Tuesday to Friday Saturday Sunday
Portrait sessions over 45 miles away £200

Add £50
P.O.A.

Portrait session on location in Felixstowe £150 Add £25 Add £50

Where appropriate, the sitting fee is payable at the time of booking to confirm the arrangements. All prices include VAT at the current rate and may be subject to change without notice. All major credit cards accepted.

IMPORTANT: We are constantly looking for new images to use for competitions, exhibitions & for the promotion of Bailey’s Photography and may use your pictures in print, on our website, on social media or other method. You must let us know if you have any objection to this.

Outdoor Family Sessions

How many people can I have at my portrait session?

Working on location allows us the flexibility and space not to have to worry about how many are there for the session, as long as we know the numbers in advance so that we can prepare accordingly.

What should I say to the children?

Young children shouldn’t be ‘primed’ (examples of this are: “make sure you smile for the man;” “say cheese;” “if you don’t behave you won’t get an ice cream.” As parents we want to say it, but really we shouldn’t). We find that the best way is to treat the session as a normal everyday occurrence – and this is also true for adults. If you are stressed or anxious then your children will be too. Just leave it to the professionals. We’ve been putting people at their ease for many years and will get the best images if we are allowed to capture the atmosphere and expressions we want in our own way.

Can I bring a pet?

The answer is a definite YES. Your pets are very much part of the family and deserve to be included.

What should I wear?

Wear clothes that you feel comfortable in. We often find that the best images are taken with people wearing every-day clothing so keep it casual. Our preference is when clients pick a similar colour pallete across the whole group. Pastel shades look good, so don’t be afraid of mixing these lighter colours. If you have a favourite colour or print then get the rest of the family to wear colours to compliment your outfit. Comfy footwear is a must, and waterproof too if the ground is wet. If you are outside in the winter, wear layers – lots of them!
Don’t be afraid to accessorise – jewellery, sweaters, hats, scarves, jackets and wellies will help to add variety. One other thing is that ladies in summer will often wear sleeveless or short sleeve tops: we find that longer sleeves or a light wrap over the shoulders to cover the arms works better and helps not to have too much distracting skin on show!

Please do not wear spectacles with tinted, transition or photochromic lens. These will hide your eyes and could be a negative distraction in a good image.

What happens if the weather is bad?

We always like to speak to our clients on the phone a few days before the session and will talk about the weather forecast. Where possible we will ask clients to wait until the morning of the shoot because forecasts have sometimes been known to be wrong! If we decide the weather will be too bad (hurricane, freezing rain, black clouds, etc.) then we will rearrange your appointment, either a different time on the same day or a different day.

Outdoor Pet Sessions

How many pets can I have at my portrait session?

We have worked with 3 horses and 4 dogs in the same session! As long as there are extra pairs of hands to help with 3 or more animals, we don’t mind. Just let us know in advance so that we can make the necessary plans.

Can I bring a human?

Don’t just think of a pet portrait as being all about your furry friend. They will often react better with you at their side or interacting in some way with them and we would love to include you and your family in some of the images we create.

What if my dog is anxious?

We are used to all different characters of dog from nervous rescues to just plain active and noisy! We know how to get the best from any character and will always put the wellbeing and safety of your dog first. There are some great advantages to being outdoors too, because dogs feel more at ease and relaxed. If your dog normally is walked with a harness, please do bring a collar as we would need to remove the harness.

What about horses?

We love working with customers’ horses and we’ve photographed them over many years. Obviously it necessitates the photographer travelling to you and we will chat over the phone beforehand about the location. Because we are always trying to create beautiful portraits to hang on a wall we ask that you consider the location – trees, hedgerows, rolling hills and fields of crops all make for a good backdrop, but most paddocks don’t (think of white tape fences and other horses nearby). And do include family members in some of the photographs too.

What happens if the weather is bad?

We always like to speak to our clients on the phone a few days before the session and will talk about the weather forecast. Where possible we will ask clients to wait until the morning of the shoot because forecasts have sometimes been known to be wrong! If we decide the weather will be too bad (hurricane, freezing rain, black clouds, etc.) then we will rearrange your appointment, either a different time on the same day or a different day.

Studio Noir Sessions

How many people can come to the session?

Actually as many as you like – within reason! However we are restricted with the size of the studio and can comfortably photograph up to five people at one time, so larger groups will have to be photographed in smaller numbers. We can of course go outside on location for larger family groups.

Can you do any colour photos?

Our belief is that Black & White images are, and always will be, stylish, elegant and timeless, so no we don’t do colour studio portraits. Sorry.

Do we need to bring anything?

Wear clothes that you feel comfortable in. We often find that the best images are taken with people wearing every-day clothing so keep it casual. If you have a favourite outfit or piece of jewellery or hat or scarf or anything else, please let us know and feel free to bring them along. With very young children it often helps if you could bring a special teddy bear to be included in the photos (not a favourite battery toy though). Because the photographs will be in black and white patterned outfits are less of an issue but it would still be useful to try to maintain co-ordination between the subjects rather than clashes.

Can you do hair and make-up?

We can’t currently offer this to clients but if you wish to do your own at the studio, please let us know and you will be able to use the room we used to use just for makeovers. You will need to arrive at least 30 minutes before your appointment to allow extra time for you to apply your make-up. Otherwise please arrive with hair and make-up already done.

Previewing Your Pictures

What is a design consultation?

This is the best part when you are shown your portraits in our bespoke screening room and where you will have the opportunity to discuss with us the best way to display your portraits and where you want to hang them. We will be there with you to guide and to show you the various options and to make suggestions and recommendations to you. This is also the time to place your order for your chosen portraits.

How long will the preview take?

Most people take 60-90 minutes to choose and make their order. You will not be rushed or pressurised into making the wrong decisions, you will just be shown superb pictures that you may find hard to resist! We will ask you to arrange your viewing appointment on completion of your photo-shoot, so please bring your diary with you to the portrait session.

How long after my portrait session will the photographs be ready to see?

We aim to have your images prepared for your preview about 7-14 days after your portrait session.

Who needs to be at the viewing?

All of the decision-makers and anybody who may wish to buy finished products, as there is nothing for you to take home or available online to view again later.

Can you “smooth out the lines”?

The pictures are individually balanced for colour and contrast to bring out the best in quality. Sympathetic retouching can be done for things like blemishes and unkind shadows. We do not charge for this service unless specific retouching is requested.

How long will it take to get my order?

After your viewing and placing your order, we allow 6 – 8 weeks for it to be completed, depending on what is ordered.

How much do the images cost?

We offer a wide range of products in different finishes, frames and sizes in order to give you a unique portrait for your home. The number and size of portraits you decide to buy will determine how much you spend. Small-framed portrait pictures start from £85; bespoke wall art starts from £395 and albums from £795. A more detailed copy of our current product guide will be provided at your portrait session.

Have a Question?

Still need help? I have a friendly team who would be more than happy to talk to you about organising a photoshoot on location.